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Course Syllabus


MGT3201.2 Business Communication

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Code
MGT3201.2
Title
Business Communication
Credits
2
Description
This class introduces the principles of communication in organizations. The most common organizational communication variables are reviewed; e.g. communication distortion, conflict, power, managerial leadership style, roles, interviewing, and information overload and underload. The emphasis is placed on the application of the principles reviewed to the organizational setting. Simulations, exercises, and case studies are used to give the course material strong practical relevance.
Objectives
This course is designed to introduce students to fundamental principles of business communication, which is an essential skill to master before entering the workforce. Through different exercises and assignments students will have an opportunity to develop and practice their communication skills, while learning how business communication is different from social and personal communication. Students will learn how to deliver effective oral presentations and write persuasive messages, address negative messages and compile reports, preparing to launch a professional career.
Outcomes
Upon successful completion of this course, students will be able to: ● Understand and demonstrate writing and speaking processes through organization, drafting, revision, editing, and presentation. ● Understand the importance of specifying audience wants and needs for successful communication.
Assessment
60 % -first and second assessments
40 % -final assessment
Tentative course outline
Week1
Introduction. Effective Business Communication Organizational Communication Communicating in Teams Ch. 1 (Bovee) L-drive: Ch.1-3 Organizational Communication
Week3
Developing Management Skills: Building Relationship by Communicating Supportively. Communication Ethics. Case discussion “Excel Ind.” HW # 1 and 2 L-drive: Ch.4. Comm. Supportively Ch.3 (O’Rourke)
Week4
Writing positive messages Writing negative messages Communication Strategy. Case Discussion “Spartan Industries” HW # 3 and 4 Writing business messages Ch. 6 (O’Rourke) Ch. 14 (Bovee) Ch. 5 (Munter)
Week5
The Art of Persuasion Case Discussion “The Unites States Olympic Committee” HW # 5 and 6 Speaking: Verbal Structure Ch. 1 (Munter) Ch.12 (O’Rourke) Ch. 5, 6 (Bovee)
Week6
Case Discussion “Oak Brook Medical System” Non-verbal Communication HW # 7 and 8 1-st Midterm exam Ch. 8 (Bovee) Ch. 9 (Bovee) Ch. 10 (Bovee) Ch. 10 (O’Rourke, pp.276-290)
Week7
Study break
Week8
Intercultural Communication HW # 9 and 10 Ch. 7 (Bovee) Ch. 2 (Bovee) Ch. 2 (O’Rourke)
Week9
Writing persuasive messages Ch. 15, 16 (Bovee) Ch. 1 (Munter)
Week10
Managing Conflicts Second Midterm
Week11
Writing CV and cover letters Ch.12 (O’Rourke, pp.322-339)
Week12
Job interviewing process Strategic Communication 2-d midterm exam Ch. 15 (Bovee)
Week13
Conducting Business Meetings: Developing Managerial Skills Movie analysis (“Devil wears Prada”) Ch. 10 (O’Rourke, pp.276-290)
Week14
Final project presentations
Week15
Final