Refund Terms

This on-line site shall be used for filing an application for refund of library fee. This system of accepting and processing refund applications is designed to make the process as easy and convenient as possible for you without comprimising risk control issues. If followed properly, you only need to fill in an online application and submit the necessary documents once. Your participation in your application processing is not required. You can check the status of your application online anytime from any place.

Before proceeding with your application, please read the following terms carefully and check the agreement statement below to continue:

Refund policy and rules
    1 The refund is made in strict conformance with the following terms.
    2 The refund is made through bank payment only.
    3 The refund is made to the person/organization who has paid the library fee initially.

If your refund application is not in line with the above rules and with what is written in the Catalog, your application will not be processed.

Necessary steps for application submission
In order for your refund application to be accepted and processed you must complete the following steps:

    1     Fill in an online Refund Application Form (RAF).
    2     Bring the required documents to KIMEP Textbook Rental Centre, New Library bld., office #101  Monday through Friday from 09:00 12:00 AM .
    3     Sign the RAF in front of the accountant and identify yourself with state issued identification document (National Personal Identification Card or Passport).

Once your application is accepted by the library accountant, you will receive an e-mail confirmation. Processing of the application normally takes up to one month. Once your application is approved or rejected, you will receive an e-mail confirmation. Meanwhile, you can check the status of your refund application online here (the link for the status). If approved, your refund will be made to the bank account of the recipient you indicate in your application. JSC KIMEP will not be liable for false and/or incorrect bank account details provided by you. All the costs related to return of incorrectly transferred amounts as a result of incorrect information will be withdrawn from the student.

  I fully understand and agree with the terms for refund.

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