Bang College of Business


B.Sc.: Operations Management

Required for Major

Required for Minor

Econ1103 Methods of Mathematics

OP2201 Business Statistical Analysis

OP1201 Business Quantitative Methods

OP2202 Introduction to Operations Management

OP Core Required Electives courses

OP3201 Total Quality Management *

OP3202 Logistics & SCM *

OP3204 Project Management *

OP3214 Spreadsheet Based Decision Modeling *

Choose any 3 elective courses from the list below:

OP3205 Service Operations Management

OP3210 Business Process Management

OP3215 Business Time Series Forecasting

OP3220 E-Commerce Operations

OP4201 Purchasing & Materials Management

OP4215 Technology Management

OP4202 Transportation and Distribution Management

OP4210 Operations and Supply Chain Strategies

OP4220 Selected topics in Operations Management

Choose any 3 elective courses from any department

Choose any 3 elective courses from the list below:

OP3201 Quality Management

OP3202 Logistics & SCM

OP3204 Project Management

OP3214 Spreadsheet Based Decision Modeling



Description of the Core Operations Management Courses

OP1201 Business Quantitative Methods, 3 Credits

Prerequisite: ECON 1103 or Calculus

This course provides the essential concepts of business mathematical methods. It will deal with such topics as elements of general mathematics, quantitative methods in inventory management, decision making under certainty, modeling with spreadsheets and introduction to neural networks.

OP2201 Business Statistical Analysis, 3 Credits

Prerequisite: ECON 1103 or Calculus

The course gives a clear summary of the essential concepts of business statistics. It will cover such important topics as elements of probability theory, sampling surveys, hypotheses testing, regression analysis, analysis of variance and time-series forecasting. Students will be able to solve simple probability problems, understand and explain problems of parameters estimating and testing, to perform linear regression analysis, to apply simple time-series forecasting techniques, etc. There will be several tutorial sessions that will allow students to solve problems in a setting that will test their understanding and application of the materials presented in the lectures.


  • Statistics for business and economics, 4th edition, J.T.McClave, P.G.Benson (1988), Coller MacMillan Publishers, London

OP2202 Introduction to Operations Management, 3 Credits

Prerequisite: OP2201

This course is an overview of the fundamentals of operations management (OM) used in service and manufacturing organizations. OM uses analytical thinking to deal with real world problems. Students will be introduced to the application of effective operations management techniques: productivity management, product and process design, job design, the planning and management of materials flows, manpower and capacity planning and scheduling, project management, and quality management.


  • Operations Management, Jay Heizer and Barry Render, Prentice Hall
  • Operations Management, Krajewski,L.J. and Ritzman, L.P., Prentice Hall
  • Production and Operations Management, Richard B. Chase, Nicholas J. Aquilano and F. Robert Jacobs, McGraw-Hill


Description of the Elective Operations Management Courses

OP3201 Total Quality Management, 3 Credits

Prerequisite: OP2202

This course emphasizes applications of principles and techniques of TQM to manufacturing and service organizations. It will introduce many aspects of quality management and discusses: quality philosophies and principles, Total Quality Management and continuous improvement, process control and improvement (Statistical Process Control, Process Capability and Six Sigma Quality), quality design and improvement, acceptance sampling, ISO 9000:2000 and the implementation of quality improvements.


  • Quality Management by Gitlow, H., Oppenheim, A. and Oppenheim , R., McGraw Hill
  • Introduction to Total Quality Management for Production, Processing and Services by Goetsch, David L. and Stanley Davis, New Jersey.  Prentice Hall
  • Quality Control, Besterfield, D.H., 7th edition, Prentice Hall

OP3202 Logistics and Supply Chain Management, 3 Credits

Prerequisite: OP2202

This course covers business application of the integrated functions of logistics and supply chain management issues and discusses how a business can gain a competitive advantage by implementing programs of total supply chain management. It looks at supply chain strategy, supply chain route analyses, supply chain outsourcing and partnering, JIT management philosophy, inventory management and material requirement planning, warehouse location allocation, logistics system design, reverse logistics, information systems for logistics, and enterprise resource planning rationale. The course also looks at the relevance of modern supply chain logistics in Kazakhstan and concepts of the course will be illustrated and integrated with the particular issues facing local industries.


  • Supply Chain Logistics Management by Donald B., David C., and Cooper, M. B., McGraw Hill
  • Supply Chain Management by Chopra, S. and Mendl, P., Prentice Hall

OP3204 Project Management, 3 Credits

Prerequisite: OP2202

The objective of this course is to discuss in detail about a project, particularly the project life cycle and different project phases from planning to handover. Under the course students are expected to learn project selection, project planning, project work breakdown structure; identify project constraints and solve the bottlenecks; estimate project duration and cost; schedule and level project resources; control project time, resources and costs; project quality and risk management issues and produce evaluation reports. Other important issues like role of the project manager and team management are also covered. Students will learn how to develop project proposals and project reports.


    • Project management-A Managerial Approach, 5th edition, Meredith, J.R., and Samuel J. Mantel, Jr., John Willy & Sons, New York, 2003
    • A guide to the project management body of knowledge (PMBOK), 2000 Edition, Project Management Institute (PMI), Newton Square, PA, USA
    • Project Management- the management process, Gray, C. and Larson, E., McGraw Hill, 2003

OP3214 Spreadsheet Based Decision Modeling, 3 Credits

Prerequisite: IS2203; OP2201

This course focuses on the basic principles and techniques of applied mathematical modeling for managerial decision making.  This course covers the use of data tables, etc.; graphical vs. non-graphical approaches to programming; linear and non-linear optimization using solver; integer and non-integer programming; sensitivity analysis; decision trees; random or probabilistic vs. deterministic approaches; simulation using dice and excel functions and introduction to use of crystal Ball or @-Risk for simulation etc.


  • Managerial Decision Modeling with Spreadsheets, Barry Render, Ralph M. Stair Jr., Nagraj Balakrishnan, Prentice Hall, 2003
  • Spreadsheet Modeling and Decision Analysis: a Practical Introduction to Management Science, Cliff T. Ragsdale, South-Western Thomson Learning, 2001
  • Management Decision Making: Spreadsheet Modeling, Analysis and Application, George Monahan, , 2000

OP3205 Service Operations Management, 3 Credits

Prerequisites: OP2202

This course covers managing long-term capabilities and controlling of day-to-day performances of service delivery systems. The course focuses on service sector productivity, role of services within the economy, service design and service delivery issues, service quality and quality standards and scheduling of service operations. A variety of service operations will be analyzed through a number of case studies, related to such industries as catering, consumer banking, healthcare, retail, etc.


Service Operations Management, Strategy, design and delivery by Hope, C. and Mühlemann, A., Prentice Hall

OP3210 Business Process Management, 3 Credits

Prerequisites: OP2202

This course emerged mainly because of the evaluation of the modern corporation, the total quality management, the information technology revolution, and the social-psychological revolution of concepts and practices in the workplace. This course is to figure out how to perform operational activities more efficiently and/or effectively by exploring the application of Business Process Reengineering approaches, tools and techniques to find the system bottleneck, the appraising, streamlining, aligning and synchronizing of existing business processes, continuous improvement, benchmarking, process automation, the pruning or reworking of some of these business processes and the introduction of new ones as required.


Process Redesign- the Implementation Guide for Managers, Tenner and DeToro, Prentice Hall, 2000

OP3215 Business Time Series Forecasting, 3 Credits

Prerequisites: OP2201

The course is devoted to advanced students who would like to refine their knowledge in applied statistics. The course consists of forecasting models and techniques, such as exponential smoothing models, ARIMA models, neural network techniques, rule-based forecasting, business forecasting. Commercial software such as SPSS and Neural Networks Package will be used for practical applications. Examples of time series forecasting related to marketing, operations, and finance are provided.


  • Forecasting with Univariate Box-jenkins Models, Concepts and Case, Alan Pankratz, John Wiley 1983
  • Forecasting Methods and Applications, Makridakis, S, Wheelwright, S C, & Hyndman, R J, John Wiley & Sons, 3rd edition.
  • Short term forecasting, T.M.O’Donovan, John Wiley & Sons, Inc, 1983
  • Business Statistics in Practice, Bruce L Bowerman, Richard T O Connell, McGraw Hill

OP3220 E-Commerce Operations, 3 Credits

Prerequisite: IS2203, OP2201

This course will provide students with opportunities to develop an understanding and acquiring skills necessary for managing operations in e-businesses. Students will learn about the traditional and electronic commerce, technologies use to place orders and to process payments and logistics, legal issues and security protections. The course examines in detail the current achievements and practices of the e-commerce as it relates to the management topics of product and process design, internet outsourcing, purchasing, forecasting, scheduling, inventory, product and service quality, human resources, reengineering, and consulting. Emphasis will be placed on both conceptual material and some methodological procedures.


  • E-Commerce Logistics and Fulfillment: Delivering the Goods, Deborah L. Bayles, Prentice Hall, NJ, 2001
  • CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time, Paul Greenberg, Osborne/McGraw-Hill, New York, NY, 2001
  • E-Commerce Operations Management, M. J. Schniederjans and Q. Cao, World Scientific, 2002

OP4201 Purchasing and Materials Management, 3 Credits

Prerequisites: OP3202

This course reviews analysis and application of an integrated approach of purchasing and material management. Particular emphasis will be given on organizational policies and procedures on purchasing, relation of purchasing department with other departments, make-or-buy decision; bid and proposal preparations, supplier or vendor selection; quality assurance, value and cost analysis; quantity discounts, inventory determination, material requirement planning, Just-In-Time (JIT) purchasing; purchasing and warehouse management and purchasing information systems. The students will also relate the government rules and regulations of purchasing.


  • Purchasing and Materials Management, Leenders M., R. and Feeron H. E., Irwin McGraw-Hill
  • Purchasing and Supply Management, Dobler D.W. and Burt D.N. McGraw Hill International Editions
  • Integrated Materials Management, R. J. Carter, P. M. Price, The M&E Handbook Series, 1993

OP4215 Technology Management, 3 Credits

Prerequisite: OP2202 and IS2203

The course addresses issues pertaining to the discovery, development, and diffusion of technological advances and the technology-strategy connection in light of technological change. Topics include integrating technology with the business strategy, intellectual property rights, management and implementation of new technologies, R&D project management, core competence assessment, new product and process development, technology development and life cycle, economic and financial analysis of technology, technology forecasting, the innovation process and its impact on organization, and technology transfer mechanisms.


Technology Management: Text and International Cases, Harrison, N, and   Samson, D., McGraw-Hill/Irwin McGraw-Hill/Irwin

OP4202 Transportation and Distribution Management, 3 Credits

Prerequisites: OP3202

Transportation alternatives and technologies are changing very rapidly. It is necessary to study the fundamental differences among the various transportation modes in terms of their basic cost structures, mode of transportation, market competition and service characteristics to minimize the transportation cost as well as total logistics expenses and reduce the shipment time. The course gives an overview of present developments in the global and local transportation business. From local and international point of view this course addresses the role of commercial transportation in logistics & business, existing transportation infrastructure, intermediaries involved in movement of goods to and from a country (Kazakhstan), all critical routing and scheduling; shipment planning & containerization; mode, carrier, and third-party selection; transportation regulations and documentation; transportation management systems; and transportation organization design. (Note: this course is typically offered jointly with MBA course in OP5209: Transportation and Distribution Management).

OP4210 Operations and Supply Chain Strategies, 3 Credits

Prerequisites: OP2202

The course focuses on understanding the broader concepts of production and service operations from the perspective of a junior management position in industry. This course addresses the development and implementation of operations strategy and its integration with corporate or business strategies and with those of other functional business areas. Topics covered will include: manufacturing strategy, operations strategy in service industry, capacity planning, organizational design for operations and productivity improvement, performance measurement, business process re-engineering, supply chain management and e-commerce strategies and examines the application of theory of constraints to develop strategic competitive advantage.


  • Operations Strategy, Slack, N. and Lewis, M., Prentice Hall
  • Operations Strategy: Text and Case, Garvin, David A., Prentice-Hall Inc.

OP4220 Selected Topics in Operations Management, 3 Credits

Prerequisite: OP2202

This is further research of various areas in operations management, especially in the border areas between marketing and operations, finance and operations, etc. Students are required to study some selected topics of operations and supply chain management. Topics under this course will vary according to the market demand and students interests.


  Bang College of Business, KIMEP, 2 Abai Avenue, Almaty, 050010
Tel.: +7 327 270-44-96        Fax: +7 327 2